The Senior Director of eCommerce is a leadership position in the ecommerce team, responsible for delivering eCommerce financial targets and an outstanding digital and customer experience.  This position is a mix of strategic thinking with the ability to execute in a fast-paced environment.  The Senior Director will lead site merchandising, content & storytelling, product roadmap and develop new opportunities for growth.  In addition, this position leads the CRM team, driving revenue, retention and frequency through increased segmentation and personalization.  The successful candidate will be customer focused, highly analytical, and a track record of success in ecommerce. 

What We Stand For  

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. 

Position Reports To

Chief Digital Officer

Principal Duties and Responsibilities

• Business planning and forecasts to hit goals with a detailed understanding of drivers, key metrics, and action plans
• Develop merchandise category plans to hit targets
• Site content calendar development and execution across the site, ensuring the right content at the right time
• Develop new ways of highlighting product and organization across and within categories
• Optimize and enhance product discovery including site navigation on-site search and new approaches
• Improve customer retention and frequency with the CRM team and increased capabilities, targeting, ensuring the right customer receives the right message at the right time.
• Maximize partnerships to improve personalization and recommendations driving site conversion
• Develop strong partnerships with buying and merchant organization to achieve collective goals. Champion new ideas and opportunities for eCommerce
• Lead digital merchandising including product set up, attribution, category merchandising, landing page optimization, and time to web
• Highly analytical with a deep understanding of merchant, site and customer analytics to exceed goals
• Partner with digital marketing team in forecasts, category traffic generation and promotion of events and products.
• Understands current customer journeys, identifies, and implements opportunities for greater connection and experience improvements
• Partner with Site Optimization and Product Management on roadmap development and opportunity identification
• Develop new opportunities for growth in partnership with Merchants and Marketing
• Drive test & learn culture and innovation in all things digital

Experience and Skills Required

• Bachelor’s degree required
• 10+ years of related work experience in eCommerce, with experience in site merchandising
• 8+ years of management/leadership experience
• Creative problem solver
• Desire to work in a fast paced, dynamic environment
• Ability to balance strategic thinking with outstanding execution
• Passion for ecommerce, merchandising and the customer
• Outstanding analytical skills and experience with ecommerce analytics tools (Google analytics, Adobe, etc.)
• Based in Dallas/Ft. Worth area in hybrid work environment (three days per week in office)
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
• Flexible, with a positive attitude and passion for knowledge
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Possess focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect:

• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Company will not pay costs associated with immigration sponsorship.

The Container Store promotes a smoke-free, drug-free environment.  
 

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act 

Office Physical Requirements 

State Specific Notices