The Trade Concierge Specialist plays a key role in fueling The Container Store’s growth by driving sales, cultivating lasting Trade Program relationships, and serving as a trusted advisor to design and organizing professionals nationwide. This role is equal parts sales expert, brand ambassador, and client concierge. This is a full-time, hourly position.

Position Reports To

Director of Trade and In-Home Organizing

What We Stand For  

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. 

Principal Duties and Responsibilities

• Proactively engage with Trade Program Members to offer tailored product recommendations, design Custom Spaces, close sales, place high-value orders, and promote exclusive offers that drive conversions and repeat business.
• Deliver outstanding product knowledge, resolve shipping issues with urgency, and position yourself as a go-to expert for organizing solutions—ensuring every client interaction results in loyalty and satisfaction.
• Manage the Trade membership roster, lead application approvals, and support opt-outs with efficiency and precision—keeping our partner list clean, engaged, and ready to buy.
• Partner with Trade leadership to deliver high-touch onboarding and orientation sessions that convert new members into brand advocates and high-performing clients.
• Represent The Container Store at trade shows, industry events, and marketing activations—positioning the brand as a leader in organizing solutions and custom design.
• Partner cross-functionally to manage high-impact email communications and targeted campaigns to Trade Members and internal partners—ensuring messages are clear, timely, and actionable.
• Gather and report partner and customer feedback, advocate for improvements, and resolve concerns quickly turning insights into actions that elevate the Trade experience.
• Support local and national relationship-building efforts with organizations such as ASID, AIA, NAPO, apartment associations, and professional networks to fuel top-of-funnel growth and build strategic alliances.
• Maintain discretion related to all confidential/sensitive company and customer or partner information.
• Maintains current knowledge of The Container Store business, brands, and product offerings, as well as industry and competitor trends and updates
• Consistently arrives promptly to work the assigned schedule.
• Performs other requested tasks and duties as needed.
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information.
• Maintains current knowledge of The Container Store business, brands, and product offerings, as well as industry and competitor trends and updates
• Consistently arrives promptly to work the assigned schedule.
• Performs other requested tasks and duties as needed.

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect:

• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Experience and Skills Required

• College degree preferred
• 2 – 3 years retail sales or outside sales experience required
• 2 – 3 years customer service experience required
• Experience presenting to large groups in a professional format required
• Experience in closet and storage design preferred
• Experience in Custom Closet and Storage Industry preferred
• Salesforce system experience preferred, to produce reports for the purpose of updates on local market activities and progress, including resident and homeowner upgrades as well as purchases and success of B2B Preferred Partnership Program
• Strong computer skills: proficiency in Outlook, Excel, Word, and PowerPoint
• Ability to work in a constant state of alertness and a safe manner
• Ability to work effectively and efficiently from a remote location based on the Company Telecommuting Policy
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Knowledge of industry business and passion for following trends in the industry
• Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
• Flexible, with a positive attitude and passion for knowledge
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Possesses focused attention to detail while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

The Container Store promotes a smoke-free, drug-free environment. 

We are proud to be an Equal Opportunity Employer and comply with the

Americans with Disabilities Act 

Stores Physical Requirements

State Specific Notices